Returns Policy We have found that some dinnerware pieces can have subtle variations, depending on several factors, such as where they were produced, and how many years they were in production. For instance, there may be slight variations in weight, color, distance of the pattern from the rim, height of the rim, and so on. If you are not happy with your order, we will refund the purchase price, but not the shipping. Return shipping will be at your expense. We must receive your returned item within 30 days of our original shipment to you. We do mark our items before they are shipped. Please do not wash a piece you are thinking of returning; a refund will not be granted if this mark is not intact. To avoid this process in the first place, please contact us with any questions you may have before making a purchase.
How We Grade For Quality Please scroll all the way down to the bottom of any of our pages for information on how we grade our pieces for quality.
Shipping Domestic: Shipping is free for orders over $75 to the United States and its possessions and territories. We offer a flat shipping rate of $8 for orders up to $75 when shipped to the same areas. In most cases, we will use either FedEx Ground/Home Delivery or USPS Priority Mail. Orders to Alaska, Hawaii and US possessions and territories will be shipped by USPS Parcel Post, which could take 8 to 12 post office delivery days. In all cases, please contact us if you would like a 2-3 days shipping service.
International: We are happy to ship internationally. Please contact us with a list of specific items and we will provide you with a shipping quote.Any duties and fees incurred once the package reaches your country are your responsibility.
We examine each piece of dinnerware we sell and then classify our products into the following categories:
New: Exactly that! Acquired from a manufacturer's distributor. May be in an original box or have manufacturers' stickers. If not, it is because the pieces originally came in a bundle and we decided to sell them individually.
Very Good: Very little or no sign of use.
Good: May have colorless utensil marks, light scratches in the pattern, a few faint gray utensil marks, or minimal rim wear.
Fair: May have some wear to the rim or pattern, many colorless scratches or wear, and/or moderate gray utensil marks.
Backup: Your "B Team". May have crazing, or glaze or pattern imperfections. Sometimes we find perfectly good pieces that have a small chip out of the foot or on the underside of the rim. We think these are okay, since the chip is either not visible or hardly so when the piece is sitting on the table. Pieces with chips will be identified, with location of chip. We do not sell pieces with cracks.
What about the undersides? Because the majority of our pieces are used, they pick up marks on the bottom from previous storage. We do clean each piece as part of the quality grading process, but discoloration to an unglazed foot may still be present.
What constitutes Good or Fair, for instance, is completely subjective. If you would like more information about a particular piece, please email us.
