Frequently Asked Questions
Q: How do you grade your pieces for quality?
A: Please scroll all the way down to the bottom of any of our pages for information on how we grade our pieces for quality.
Q: Do you ship internationally?
A: Yes, we are happy to ship internationally. Please contact us with a list of specific items and we will provide you with a shipping quote.Any duties and fees incurred once the package reaches your country are your responsibility.
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: How do you calculate shipping?
A: Shipping is free for all orders to the United States and its possessions and territories. Buy 5 or more pieces and receive an automatic 25% discount. In most cases, we will use either FedEx Ground/Home Delivery or USPS Priority Mail. In most cases, orders to Alaska, Hawaii and US possessions and territories will be shipped by USPS Parcel Post, which could take 8 to 12 post office delivery days. In all cases, please contact us if you would like expedited shipping.
Q: How soon will my order be processed?
A: Within 1 to 2 business days. We ship Monday through Friday.
Q: Dinnerware is delicate. How well do you pack?
A: We wrap each piece in packing paper and then separate similar pieces (like a group of dinner plates) with padding, such as thin foam or corrugated paper. We then wrap the piece or group in bubble wrap. Everything then goes in to a corrugated cardboard box with packing peanuts filling in the gaps.
Q: You don't carry my pattern, but I'd really appreciate it if you would contact me when you do get some. Will you do that?
A: Yes! Drop us an email at email@example.com and send us the manufacturer and pattern name, and any specific pieces you are looking for. We will contact you as soon as we are able to locate pieces of your pattern.
Q: How do you remove those gray utensil marks that show up on plates?
A: We use a product called Bar Keeper's Friend. It is found in the cleaning products section of hardware stores or large grocery stores.
Q: What is "crazing"?
A: Crazing lines look like fine cracks but are only in the glaze, and do not go through the entire piece. Crazing can occur during the manufacturing process, when the ceramic and the glaze do not contract to the same degree, causing these thin cracks. Crazing can also occur with time and use, maybe from excessive heat or moisture getting under the glaze.
Q: Are your pieces new?
A: No, in most cases they are not. We get our stock from a variety of sources, such as thrift stores, Craig's List, estate sales, and so on. We do have some new pieces, and they are designated as such.
Q: What can I do with the packing peanuts that were used for my order?
A: List them on Craig's List or even sell them at a garage sale. Peanuts and other packing material, like bubble wrap, can be expensive, so online sellers are always on the lookout for less expensive sources. If you choose to throw them away, be sure to bag them up first so they won't fly all over your neighborhood on garbage collection day.